Mammoth Five Star Lodging Policies
OFFICE HOURS
Regular business hours are from Monday thru Friday from 8:00 AM to 8:00 PM and Saturday/Sunday from 10:00 AM to 5:00 PM. After Hours: We have after hours emergency staff on on call for current guests of Mammoth Five Star Lodging of which the phone number will be provided on your confirmation letter upon making a reservation.
CONFIRMATION LETTER
A Mammoth Five Star Lodging confirmation letter includes directions, contact information, and key/password instructions to gain access to the unit. The confirmation letter will be sent (by e-mail) to you after we have successfully processed payment for your reservation (usually within 24 hours).
DAILY REPLENISHMENT OF SUPPLIES/ TOWEL “SERVICE”
Our replenishment service (towel exchange/supply replenishment) is not included in your rental rate. We offer these services at an additional $35/ scheduled day. Please contact our reservations department by calling 866-626-6684 extension 701 during normal business hours, to purchase this additional service. (Note we require a minimum 48 hours’ notice to schedule this service)
PAYMENT FOR RESERVATIONS
Payments for reservations requires a 50% deposit at the time of booking. The remainder is due 4 weeks (or 5 weeks prior to your arrival for holidays). If booking less than 4 weeks (or for holidays - 5 weeks) prior to your arrival date, the full amount will be charged.
REFUNDABLE DAMAGE DEPOSIT
The day before your scheduled arrival, your credit card will be charged a fully refundable damage deposit of $500.00. All units are fully inspected before and after every stay. Your deposit will be refunded in full within 72 hours after your departure provided: guests do not violate unit rental policies; the unit and it’s contents are left in undamaged/like condition as upon arrival; and all keys, keycards, parking permits, garage door openers, etc. are left in the unit in accordance with check out procedures. Violations and/or damage will incur charges against the security deposit (and possibly additional charges to your credit card in excess of the $500 deposit) as necessary to return the unit to its pre-rental condition. You hereby agree to secure the unit against any and all damage by you or your guests during the time of your stay, and authorize Mammoth Five Star Lodging to use your security deposit or credit card for that purpose.
ACCEPTABLE FORMS OF PAYMENT
Visa, MasterCard, American Express and Discover. In the event of any charge reversal or change of authorization to a credit card on file, you agree to make immediate payment in full to Mammoth Five Star Lodging in cash or alternate form of payment, in accordance with this agreement.
CANCELLATION AND REFUND POLICY
You may cancel a reservation and be refunded the full deposit less a $30 cancelation fee if the following apply:
- You provide notice of cancellation 4 weeks PRIOR to the arrival date during non-holiday periods.
- You provide notice of cancellation 5 weeks PRIOR to the arrival date during holiday periods.
You forfeit your reservation deposit:
- If you cancel within 4 weeks or less during non-holiday periods and the property is not rebooked.
- If you cancel within 5 weeks or less during holiday periods and the property is not rebooked.
Holidays referenced in the above paragraphs are defined as seven (7) days prior to Christmas Day, Christmas Day, the ten (10) days after Christmas Day, Presidents Day weekend and the five (5) days after Presidents Day weekend and 3 days before Martin Luther King weekend or 3 days after Martin Luther King Weekend.
CHANGING A RESERVATION
You may change your reservation dates or property selection without penalty or fees up to three (3) weeks before your arrival date during non-holiday, and four (4) weeks during holiday periods. For reservation changes or cancellations, please contact our office at 866-626-6684 or by email.
CHECK IN AND CHECK OUT TIMES
Check-in is at 4:00 pm | Check-out is at 10:00 am.
Unfortunately during peak holiday seasons and busy weekends, we cannot offer late check-out times. We must ask that all guests follow check-out procedure and checkout at the designated time of 10am. Please extend this courtesy to the guest that follows your stay. During off times, we can offer a late check-out but please contact our office to request this in advance. Any renter found to be occupying the condo after 10am on an unauthorized late check-out will have their security deposit deducted at the rate of $100 per hour after 10 am.
NO PET POLICY
There are only a few specific units in our inventory that accept pets. To search for those, go to the “Properties” pull down box on the MFSL website and select the search criteria “Pets Allowed”. When booking a pet-friendly unit, please indicate the type of animal in the comments section of the online booking process. Additional pet fees are determined on a case by case basis.
If an animal is seen in the unit by one of our staff during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge.
DAMAGES
All condos are thoroughly inspected by our staff prior to your arrival. Following your scheduled departure our staff will complete a thorough check of the unit for any damage, theft and/or abnormal wear and tear. Guests are liable for any and all damages to the property, furnishings, equipment and household items within the unit that occurred during their stay. Any damages, phone charges, mailed guest items, etc. will be charged against the credit card on file or against the security deposit held.
ADDITIONAL POLICIES
- There is a maximum of 2 cars allowed per unit (unless otherwise stated). There are some properties that only allow one car per unit (i.e. the Village at Mammoth). Please check the unit description for these details or check with our office if you need to make arrangements for additional parking.
- No motor homes or large trailers are allowed at our properties.
- We are not able to guarantee all common area facilities/amenities will be in working order (i.e. pools, spas, saunas, etc.) and refunds will not be given in association with these facilities/amenities.
- You must be at least 21 years of age to rent a unit from Mammoth Five Star Lodging.
- Certain amenities provided in units rely on technology or outside service which includes a possibility of failure. We cannot guarantee that fireplaces, internet connections, televisions and appliances will function 100% of the time. Refunds will not be given in association with non-working features or amenities; however we will make every effort to correct problems when they arise.
- Many units are located in a “lodge setting” (especially The Village at Mammoth) and are situated in busy public environments where noise or outside activity is beyond our control. If you prefer a quiet environment, please inquire with our reservations department about the properties which offer the best location for your stay. Refunds will not be given in association with noise complaints under any circumstances.
LIMITATION OF LIABILITY AND INDEMNITY
Mammoth Five Star Lodging, its employees, contractors and assigns (together MFSL) is not the owner of the unit/property you are renting. MFSL acts only as a sales/booking agent for the private property owners. Except for MFSL’s or its representatives own negligence or willful misconduct, you agree that MFSL, its agents heirs and assigns, should, to the fullest extent permitted by law, be protected from any and all loss, injury, damage, claim, lawsuit, cost, expense, attorneys' fees, litigation costs, or any other cost arising out of or in any way related to the occupation of the rental unit. Further, the resort area of Mammoth Lakes offers a number of outdoor activities including skiing and snowboarding, which include inherent hazards, especially potential slip and fall accidents due to wet floors, and equipment. Renters are responsible for properly stowing their sports equipment and for ensuring a safe, dry environment while in the units.
CONTACT US
For questions regarding policies, rentals, or other information please contact our office at 866-MAMMOTH (866-626-6684) . Enjoy your stay in Mammoth!
Please use our "Contact Form" to contact us by email.